FAQs

How long does shipping take?

Orders are typically delivered within 4-8 business days after the order is placed. The delivery time varies based on the location.

How can I track my order?

Once your order ships, you'll receive a tracking link via email to monitor your delivery. You can also track the order by visiting on the "Track Order" section on the JBK Store website.

What is your return policy?

We accept returns within 5 days of delivery. The return item should be assorted with the original packaging and receipt or proof of purchase.

How do I return an item?

Simply contact our support team at - jbkstore2@gmail.com - with your order number

How can I cancel my order?

You can cancel your order within 12 hours of placing it. To cancel order you can contact us on our email - jbkstore2@gmail.com - with your order number. Once the order is canceled, the refund will be processed.





When can I get my Refund?

Your refund will be initiated within 48 working hours of receiving the refund request and authorization of the refund. Your refund is estimated to be credited in the account between 5-7 business days after initiating the refund. Please note that the timing of the actual account credit depends on multiple external agencies such as banks and payment gateways.



What payment methods do you accept?

We accept credit/debit cards, UPI, net banking, and cash on delivery (COD).

Is it safe to shop on your website?

Absolutely! Our site uses SSL encryption and we have partnered with Razorpay as our payment gateway provider, which is a leading payment solution provider. Therefore, your data is encrypted with industry standard encryption techniques.







What if I received a damaged or wrong item?

We’re sorry! Please contact us on - jbkstore2@gmail.com - immediately with photos & order number and we’ll send a replacement or refund right away.